THE IMPACT OF CHANGE MANAGEMENT ON EMPLOYEE PERFORMANCE IN LIBYAN HEALTH CARE SECTOR: THE MEDIATING ROLE OF ADMINISTRATIVE EMPOWERMENT

Abstract

Abstract:

This study investigated the impact of change management on employee performance in Public Hospitals in the City of Benghazi, with emphasis on the mediating role of administrative empowerment. The quantitative descriptive research approach was used. The data collection process was conducted using a survey questionnaire administered to 362 employees in five public hospitals in Benghazi City, Libya. Data analysis was conducted using SPSS version 22 and Smart-PLS Software. The research findings showed that a positively significant relationship exists between change management (change in organisational structure, technology and human resource) and employee performance. Besides, change management in organisational structure, technology and human resources have resulted in reinforcing administrative empowerment. Moreover, the practical contribution of the study indicated that management needs to emphasise the three dimensions of change management (structure, technology and human resource) in order to accomplish a successful change management process. Finally, this research recommended that public hospital management pay attention to change management as an essential process for improved employee performance as well as the employee administrative empowerment to convince employees of the need for change.